Frequently Asked Questions
Everything you need to know about your Hang Eleven experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.
Are your materials sustainably sourced?
At Hang Eleven, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.
Can I change or cancel my order after it has been placed?
Because we process orders quickly, we can only accommodate changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.